This Policy describes the information that we gather from you on the Service, how we use and disclose such information, and the steps we take to protect such information.
Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our products and services if that information is necessary to provide you with them or if we are legally required to collect it. We obtain Personal Information relating to you from various sources described below.
Information Provided by You
Registration Information. When you register for our Service, we may collect your name, email address, login details, mailing address, mobile phone number, credit card or other billing information, date of birth, geographic area, or preferences. For example, we collect your credit card details when you make a purchase on the Service to process your payment. We collect your login details to enable access to our developer portal.
Business Contact Information. We may receive professional contact details of employees and other individuals associated with our customers, partners, and vendors, such as first and last name, email address, phone number, title and department, and other information relevant to the particular business relationship.
Communication Information. If you contact us directly (e.g., via email, phone etc.) or fill out information on our website (e.g., to request a demo, to ask a question via our online contact form, to apply for a job on our career page etc.), we collect your name, email address, phone, company, postal address, the content, date and time of your message and any attachments thereto, and other information you may directly provide to us. If you post a public comment on our blog page, we ask you to provide your name and email address.
Support Services Information: When you request technical support services through our support portal, via email, via an IT helpdesk ticket or via our call center, we will process your contact information, such as name, email address and phone number
Information Provided through the Developers Portal: When you post a public comment on our portal, we will process the name of your profile, and the content, date and time of your message.
Information Collected via Automated Means
Our Site may use “cookies” (i.e., small text files containing a string of alphanumeric characters) or similar technologies (e.g., “clear gifs” or “web beacons.”) to personalize your online experience and improve our products and services.
Cookies. We use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
Clear Gifs and Web Beacons. We use clear gifs and web beacons to collect your IP address or other device ID, information about your web browser and/or type of device used, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.
Information Collected via Third Parties
Third Party Web Beacons and Third Party Buttons. We also implement third-party content or advertising on the Service that may use clear gifs or other forms of web beacons, which allow the third-party content provider (e.g., Instabot, Marketo, Salesforce) to read and write cookies to your browser in connection with your viewing of the third party content on the Service. Additionally, we implement third party buttons (such as Facebook “like” or “share” buttons) that may allow third parties to collect information about you through such third parties’ browser cookies, even when you do not interact with the button.
Those third party advertising companies (e.g., Marketo, Salesforce) may also provide us with data collection, reporting, ad-response measurement, analytical information, and assist with delivery of relevant marketing messages and advertisements. Some of our Advertisers are members of the Network Advertising Initiative or the Digital Advertising Alliance, or for users in the EU, the European Interactive Digital Advertising Alliance’s Consumer Choice Page (http://www.youronlinechoices.eu). Please visit these organizations’ opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. Please visit your device’s settings or install the AppChoices app to learn more about how you may opt out of receiving personalized ads in mobile apps.
We use information we collect on the Service in a variety of ways in providing the Service and operating our business, including the following:
If you are located in the European Economic Area, we only process your Personal Information based on a valid legal ground, including when:
We may share Personal Information with third parties in the following circumstances:
We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When we process Personal Information for our own purposes, we determine the retention period taking into account various criteria, such as the type of services provided to you, the nature and length of our relationship with you, possible re-enrolment with our services, the impact on the services we provide to you if we delete some information from or about you, and mandatory retention periods provided by law and the statute of limitations.
The Service is hosted in the United States and is intended for visitors located within the United States. We may transfer your data to the U.S. and to other countries or regions in connection with (i) storage and processing of data, (ii) where you have requested a service which is fulfilled by one of our group companies which sit outside of the EEA, and (iii) where we work with a supplier which processes some of its Personal Information outside of the EEA. By providing any information, including Personal Information, on or to the Service, you consent to such transfer, storage, and processing.
Opt-Out & Unsubscribe. We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information. If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt out from receiving commercial email from us, and any other promotional communications that we may send to you from time to time, by sending your request to us by email at email@example.com or by writing to us at the address given at the end of this policy. We may also allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us in user account functionality on the Service.
Please be aware that if you opt out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may receive promotional communications from us that you have opted out from during that period. Additionally, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.
Your European Privacy Rights. If you are located in the European Economic Area, you may have additional rights described below. These rights may be limited in some circumstances by local law requirements. You may exercise these rights by contacting us as indicated in the “Contact information” section below.
Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
We use certain physical, organizational, and technical safeguards that are designed to improve the integrity and security of Personal Information that we process.
The Service may contain features or links to web sites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
Our Site is a general audience site not directed to children under the age of thirteen (13), and we do not knowingly collect Personal Information from children under the age of 13. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify this Policy, we will make it available through the Service, and indicate the date of the latest revision. If we materially change the ways in which we use or share personal information previously collected from you through the Service, we will notify you through the Service, by email, or other communication. Your continued use of the Service after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of this Policy.
Please contact us with any questions or comments about this Policy, your Personal Information, and our privacy practices by email at firstname.lastname@example.org or by postal mail at:
2665 North First St.,
#110, San Jose,